Field Operations & Verification
Incident & Complaint Verification
Verify complaints and incidents on site: a record of what was found, where and when, reviewed before the office acts on it.
In the form library
- Health Facility Monitoring or Complaint Visit
- Joint Environmental Complaint Inspection
- Occupational Accident Investigation
Starter forms you copy and edit. Your copy is yours.
The problem today
A complaint is acted on, or dismissed, on the strength of a site visit. When the visit is a note in a logbook, the complainant, the respondent and the office each remember it differently.
With InspectPH
How it works
- File the complaint visitUse the complaint visit and joint environmental complaint forms in the library, or your own, with the complaint details as the first section.
- Show what was therePhotographs and the captured location are attached to the record.
- Review before actingA supervisor approves, returns or rejects the verification, and that decision is on the record.
- Keep the historyIf the record is corrected later, it is through an edit request that stays on the record's activity history.
On the form
Typical checks
- Complaint confirmed on site
- Respondent present
- Nature of the violation
- Photographs of the condition
- Recommended action
Examples. You add, remove and reword items in the form builder.
On the Reports page
What you can see
- Complaints verified, by area and by result
- How long verifications wait for a decision
- Each record's history of decisions
Filtered by period, category and province, city or barangay, and exported to Excel or PDF.
Start small
Start with one office or one site.
Tell us what you inspect. We will call to confirm the details, set up your inspection types, your forms and your site list, and you run real inspections with it.
Or call +63 917 578 6060, and you will get a person, not a queue.